The Propaganda and Mass Mobilization Committees of the Hanoi Party Committee and the Department of Agriculture and Environment on May 14 reviewed the implementation of Directive No.07-CT/TU dated October 1, 2021, and Directive No.36-CT/TU dated November 28, 2024.

The two documents were issued by the Standing Committee of the City Party Committee.

At the meeting, Deputy Director of the Department of Agriculture and Environment Nguyen Anh Quan reported that in line with Directive No.07-CT/TU, the department has issued annual action plans to improve public satisfaction with administrative services, measured through the Satisfaction Index of Public Administrative Services (SIPAS).

In 2024, the Department of Natural Resources and Environment ranked 8th out of 23 departments with a SIPAS score of 98.68%. The Department of Agriculture and Rural Development ranked 18th with a score of 95.26%.

The Party Committee of the department has also issued several resolutions to strengthen leadership and management in key areas.

These include the management of irrigation, dyke systems, and natural disaster prevention; administrative reform and digital transformation; and land management activities such as land allocation, land leasing, land use rights certification, and land use fee valuation.

The department has received more than 1,200 citizens for in-person consultations and complaint handling.

During the past term, the department handled 452 complaints and denunciation cases assigned by the City People's Committee.

Of these, 413 cases have been verified, concluded, and reported with recommendations to the City for resolution in accordance with the law. The remaining 39 cases are still under verification and within the legal processing timeframe.

Each year, the department issued internal inspection and public administration reform (PAR) plans for its affiliated units. From 2021 to 2024, the Department of Agriculture and Rural Development conducted PAR inspections at all 48 of its units, while the Department of Natural Resources and Environment completed inspections at all 28 of its offices.

The department also organized 393 inspection and examination missions. The Chief Inspector issued 177 administrative penalties and submitted recommendations to the City People's Committee for penalties under its jurisdiction. The total amount of fines imposed in the fields of natural resources and environment exceeded VND22 billion (US$848,000).

In implementing Directive No.36-CT/TU, the department has promoted transparency and public participation in planning, compensation, support, and resettlement processes related to land recovery, in accordance with its assigned functions.

It also advised the Hanoi People's Committee to delegate greater authority to local governments for implementing resettlement-related procedures.

The department helped draft and submit Decision No.56/2024/QD-UBND, issued on September 6, 2024, which outlines compensation and support policies at the highest levels allowed by the central government.

The policy also includes additional support measures to ensure resettled citizens have adequate housing, livelihoods, and production conditions.

Thanks to these efforts, key infrastructure projects such as the Ring Roads 1, 2, 3, and 4 expansions, the Nam Son Waste Treatment Complex, and the new headquarters of the Ministry of Public Security at No.44 Yet Kieu Street have successfully completed land clearance on schedule.

At the meeting, delegates discussed and proposed practical measures to creatively implement the two directives in the context of their professional responsibilities.

In his concluding remarks, Nguyen Doan Toan, Head of the Propaganda and Mass Mobilization Committees, commended the Department for its achievements in implementing the two directives.

He said that public engagement efforts by state agencies have improved, along with a stronger awareness among Party committees and agency leaders about the importance of mass mobilization work.

According to Toan, these advances have strengthened the relationship between government bodies and the public, promoted greater democracy, reduced complaints and denunciations, and enabled more timely responses to citizens' pressing concerns.

This in turn has enhanced the efficiency and service quality of government operations, ensuring the lawful rights and interests of both the people and businesses.

However, he also pointed out several shortcomings and called on the department's Party Committee and leadership to issue more concrete documents to guide the implementation of the two directives.

Toan urged the department to strengthen political and ideological education, raise awareness among leaders and staff about the importance of propaganda and mass mobilization work, and uphold public service ethics.

He also stressed the need for a streamlined and transparent organizational structure based on job positions, as well as a collaborative, disciplined work culture.

The department was also encouraged to develop "Good Mass Mobilization" models tailored to the functions of each division to increase productivity and better serve the public and businesses.

Toan emphasized the need to assign experienced and capable personnel to handle public petitions and ensure timely responses to legitimate public concerns – particularly in the sensitive areas of land planning, compensation, support, and resettlement when land is recovered by the state.

He also urged the Department to thoroughly identify and address any violations of democratic principles in these areas, in accordance with Directive No.36-CT/TU.